> ## Documentation Index
> Fetch the complete documentation index at: https://docs.juicebox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Login Issues and Password Reset

> Steps to regain access to your Juicebox account when you can't log in.

If you're having trouble logging into your Juicebox account, follow these steps to regain access.

## Reset your password

1. Visit the login page.
2. Click the **Forgot Password** link.
3. Enter your email address.
4. Follow the password reset instructions sent to your email.
5. Create a new strong password.

<Note>
  If you originally signed up using Google OAuth, you can use the password reset process to set up email/password authentication for your account. This allows you to log in with either method.
</Note>

## Already logged in?

1. Head to **Account Settings**.
2. Go to **Account**.
3. Select **Reset password**.
4. The link will be sent to your email address.

<img src="https://mintcdn.com/juicebox-16ef85b6/z2DaxRpsSF52c1V5/images/help/account/login-issues-1.png?fit=max&auto=format&n=z2DaxRpsSF52c1V5&q=85&s=9d1d362000a8815ac90cb970ab05edc4" alt="Reset password from Account Settings" width="3374" height="1628" data-path="images/help/account/login-issues-1.png" />

## Still can't log in?

If a password reset doesn't resolve the issue, try these additional steps:

1. Clear your browser cache and cookies.
2. Try using an incognito or private browsing window to reset your password.
3. **Verify you're logged into the correct email account.** If you have multiple Juicebox accounts (for example, a free trial and a paid account, or personal and work emails), you may be logged into the wrong one:
   * Check which email you're currently logged in with in [your account settings](https://app.juicebox.ai/account?tab=user).
   * If you're logged into the wrong account, click on your name at the lower left side of the screen and select **Sign out**.
   * Log back in using the correct email address and password.
   * If needed, use the password reset steps above for the correct account.
4. Try using a different browser.
5. If you use a password manager, try entering credentials manually.

<Tip>
  If you have multiple Juicebox accounts with different email addresses, your browser may automatically log you into the wrong account due to saved credentials. Using an incognito/private window can help bypass this issue.
</Tip>

If you continue to experience login issues after trying these steps, contact our support team at [support@juicebox.ai](mailto:support@juicebox.ai).