> ## Documentation Index
> Fetch the complete documentation index at: https://docs.juicebox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my premium subscription not appearing?

> Confirm your subscription is active, and what to do if it isn't.

To confirm that your subscription has been activated, click on your profile icon on the bottom left of the screen.

<img src="https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?fit=max&auto=format&n=dW1JuGfTH_WorhXh&q=85&s=8dd183915f43eab7324a6302e771e9f7" alt="Open the account menu" width="2872" height="1336" data-path="images/help/plans/subscription-not-appearing-1.png" />

Then, under **Your Account**, you will see your active subscription.

<img src="https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?fit=max&auto=format&n=dW1JuGfTH_WorhXh&q=85&s=456324a3436a3b0829e069ac5f4dd2ec" alt="Active subscription under Your Account" width="1465" height="783" data-path="images/help/plans/subscription-not-appearing-2.png" />

If you have subscribed to a premium plan but are not seeing it activate, contact us via the in-app **Contact Support** button, or by reaching out to [support@juicebox.ai](mailto:support@juicebox.ai).

<Tip>
  If a teammate purchased the plan, make sure you've accepted their workspace invitation — check your [pending invites](https://app.juicebox.ai/account?tab=invites). See [Add team members](/help/plans/add-team-members) for details.
</Tip>