Skip to main content

​
Introduction

As a Juicebox user, you have access to two different sets of credits:
  1. Contact Credits are used to get a profiles’ contact information. On the starter, growth, and business plans, you can access personal and professional email addresses, as well as phone numbers.
  2. Export Credits are used to export profiles. On the starter and growth plan, you can export profiles via a CSV or PDF file. On the business plan, you can export profiles via a CSV, PDF or directly to your ATS/CRM.

​
Credits: Overview

For details on the number of contact and export credits available in your plan, please navigate to Account Settings > Credits via your Juicebox account. Please note, credits do not roll over on the monthly plan. For annual plans, the full year quantity of credits are granted upfront.

​
Using Contact Credits

Contact credits can be used in one of four ways:
  1. Clicking “Reveal email” (1 credit)” in a user profile OR
  2. Clicking “Reveal number (3 credits) OR
  3. Exporting a profile with contact information OR
  4. Adding a profile to a sequence
To learn more about each of these four ways, please continue reading.
  1. Reveal email (1 credit)
This method will provide you with a candidate’s email addresses.
  1. Reveal number (3 credits)
This method will provide you with a candidate’s phone numbers.
  1. Export with Contact Info
When exporting profiles, you can choose whether to export with contact information or without contact information. If you choose to export with contact information, Contact Credits are only used when contact information is successfully found or unrevealed.
  1. Adding profiles to a sequence
When adding contacts to an email sequence in the profile view or via bulk selection, clicking “Add to sequence” reveals the contact information of these profiles, and you will be charged one Contact Credit for every new contact information revealed.
You will never be double-charged for contact credits. For example, if you use a credit to get email addresses via the “Reveal email (1 credit)” button, and then export the same profile with contact information, you will only use one (1) credit in total.

​
Using Export Credits

Export credits allow you to access and download detailed candidate profile information in a scalable format. For a full overview of available export options, please refer to our Exports article here. Similar to Contact Credits, each exported profile will only use one (1) export credit. For example, exporting 50 profiles will consume 50 export credits. If you do choose to include contact information in your export, one contact credit per profile will also be used unless that information has already been revealed. Please see below for example scenarios detailing how many contact and export credits are used across each.

​
Using Contact & Export Credits Simultaneously

When exporting profiles and selecting “Include contact information,” you will utilize both contact and export credits simultaneously. Example 1: Exporting a list of 50 profiles, of which 20 have contact information Example 2: Exporting a list of 50 profiles, of which 20 have contact information. However, you already clicked “Reveal Contact Information” for all 20 profiles previously. In this example, only export credits were used. No contact credits were charged, as you already retrieved the profiles’ contact information previously.

​
Monitoring Credit Usage

To view your remaining Contact and Export Credits, open the Credits tab from your Juicebox Settings. If you want to learn more about your detailed credit usage, we can provide usage logs of contact usage data including the timestamp and the number of credits used.