Do-Not-Contact List

There’s two ways to add prevent outreach on Juicebox — (1) adding all profiles at a company to the DNC list, or (2) adding individual profiles to the DNC list.

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1. Company-level DNC

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How to Add Companies to Your DNC List

1. Go to Settings — In the left-hand navigation panel, click Settings > DNC Companies
2. Search for a Company — In the “Companies in DNC List” field, start typing the name of the company you want to exclude
3. Select the Company — Choose the correct version(s) of the company from the dropdown (e.g. Juicebox, Meta, OpenAI, etc)

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DNC Enforcement

When a company is added to your DNC List, Juicebox will do two things: 1) Prevent Emails from being Sent

• Juicebox will prevent users from adding profiles currently working at this company to their email sequences.
• Note: this setting cannot be overridden by any user. The only way to change it is by the admin adjusting the DNC list.

2) Exclude in Search

• Juicebox will exclude contacts from that company in your searches — so you don’t accidentally reach out to current or past employees.
• Note: this can be set to “Auto Exclude Enabled” in the DNC settings page by the admin. However, individual users can still override this by unchecking the option while searching.

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2. Individual DNC

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How to tag profiles as “Do not contact”

1. In the left-hand navigation panel, click Contacts
2. In the Tags column for a candidate, click Add
3. Add the tag “Do not contact” to the candidate to prevent outreach to them

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DNC Enforcement

When a profile is labeled “Do not contact”, Juicebox will prevent any user in your organization from adding the profile to an email sequence.

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Reversing the Tag

By removing the “Do not contact” tag for a given profile, the user will be able to add the candidate to any email sequence.

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Reasons for using DNC tags

Contacts may be excluded due to profile opt-out requests, internal company policies, or other relevant considerations.