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You may need to update your login email after a domain change, company rebranding, or when transferring account ownership. Both methods below require support assistance, and both retain all projects, searches, contacts, sequences, and account information.
If you only want to send outreach from a different email — without changing your login — you don’t need to change your account email at all. Connect the additional mailbox from the Integrations tab instead (up to 3 mailboxes per user on the Growth plan). See Email Integrations.
This approach preserves all account data while updating the login email on your existing workspace.
  1. Create a new free Juicebox account with your desired new email.
  2. Before contacting support, remove any integrated mailboxes from your Integrations tab to avoid disrupting active sequences.
  3. Contact support with both your current and new email addresses, requesting an admin email update.
  4. Refresh your browser after the update and verify the change in Settings > Account.
  5. Log in with your new email and the password from your new free account.
  6. Re-integrate your outreach emails to resume sequences.

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Option 2: Account merge

This option transfers your plan and data to a newly created account.
  1. Create a new free Juicebox account with your desired new email (if you haven’t already).
  2. Remove integrated mailboxes before the merge, as all active sequences will be cancelled.
  3. Contact support requesting a plan transfer, providing both email addresses.
  4. Support will merge the accounts and transfer all data while deactivating the old account.
  5. Log in with your new email and password.
  6. Re-integrate your outreach emails to resume sequences.
  7. Request an updated invoice if needed via Settings > Plan and Billing.

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Contacting support

Reach us by emailing support@juicebox.ai or via the Contact Support button in-app. Once we receive your request, we can quickly make the switch for you.