Confirm your subscription is active, and what to do if it isn’t.
To confirm that your subscription has been activated, click on your profile icon on the bottom left of the screen.Then, under Your Account, you will see your active subscription.If you have subscribed to a premium plan but are not seeing it activate, contact us via the in-app Contact Support button, or by reaching out to support@juicebox.ai.
If a teammate purchased the plan, make sure you’ve accepted their workspace invitation — check your pending invites. See Add team members for details.
⌘I
{"docsConfig":{"theme":"maple","$schema":"https://mintlify.com/docs.json","name":"Juicebox Help Center","description":"Official documentation for Juicebox, the AI recruiting platform used by 5,000+ customers. \n\nLearn how to search 800M+ candidate profiles with natural language, rank talent with AI filters and criteria, run personalized email outreach sequences, and sync results to your ATS or CRM.","colors":{"primary":"#6B1CB0","light":"#A957F7","dark":"#580D93"},"logo":{"light":"https://mintcdn.com/juicebox-16ef85b6/XjcN10Ox6DNZEKA_/images/juicebox-light.svg?fit=max\u0026auto=format\u0026n=XjcN10Ox6DNZEKA_\u0026q=85\u0026s=46acefbfe3210f10b0477064990d7222","dark":"https://mintcdn.com/juicebox-16ef85b6/XjcN10Ox6DNZEKA_/images/juicebox-dark.svg?fit=max\u0026auto=format\u0026n=XjcN10Ox6DNZEKA_\u0026q=85\u0026s=171a149591519231ae07bad7cf835f67"},"favicon":{"light":"https://mintcdn.com/juicebox-16ef85b6/mBt1b5jVezHZ829Z/images/juicebox-favicon.svg?fit=max\u0026auto=format\u0026n=mBt1b5jVezHZ829Z\u0026q=85\u0026s=86cca34318122273d3f0d2d97f0bb6ea","dark":"https://mintcdn.com/juicebox-16ef85b6/mBt1b5jVezHZ829Z/images/juicebox-favicon-white.svg?fit=max\u0026auto=format\u0026n=mBt1b5jVezHZ829Z\u0026q=85\u0026s=85047d44b63a661372ee58fd548f8766"},"background":{"decoration":"grid"},"navbar":{"links":[{"href":"mailto:support@juicebox.ai","label":"Support"}],"primary":{"type":"button","label":"Open Juicebox","href":"https://app.juicebox.ai"}},"footer":{"socials":{"x":"https://twitter.com/juicebox_work","linkedin":"https://www.linkedin.com/company/78987868","website":"https://juicebox.ai"}},"fonts":{"family":"Manrope"},"contextual":{"options":["copy","view","chatgpt","claude","perplexity","mcp","cursor","vscode"],"display":"header"},"interaction":{"drilldown":false},"styling":{"latex":true},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"juicebox-16ef85b6","hasAudioNarration":false,"actualSubdomain":"juicebox-16ef85b6","customDomains":["docs.juicebox.ai"],"gitSource":{"type":"github","owner":"juiceboxwork","repo":"mintlify-docs","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":""},"chroma":{"collectionId":"ed45a8e6-9826-4b48-b63a-dae0eb28a15c","liveDeploymentHistoryId":"6ae4c4bbc25b0cea64008743","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6ae4c4bbc25b0cea64008743"},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"REMOVE_BRANDING":{"status":"ENABLED"},"CONTEXTUAL_FEEDBACK":{"status":"ENABLED"},"CODE_SNIPPET_FEEDBACK":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6ae4c4bbc25b0cea64008743","clientVersion":"0.0.4043","searchFilterCounts":[{"language":"default","tag":"Help Center","count":272},{"language":"default","tag":"ATS Setup Guides","count":103},{"language":"default","tag":"Documentation","count":53},{"language":"default","tag":"Search \u0026 Prompt","count":13},{"language":"default","tag":"Getting Started","count":10},{"language":"default","tag":"Account \u0026 Login","count":9},{"language":"default","tag":"Sequences","count":7},{"language":"default","tag":"Exports \u0026 Integrations","count":7},{"language":"default","tag":"Organization","count":7},{"language":"default","tag":"Plans \u0026 Seats","count":7}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":true},"customCss":[{"filePath":"style.css","content":"@media (min-width:1024px){#sidebar{z-index:30}#sidebar li[data-title=\"Open Juicebox\"]{position:fixed;top:.5rem;right:2rem;z-index:40;height:2rem}#sidebar li[data-title=\"Open Juicebox\"]>a{align-items:center;background:rgb(var(--primary-dark));border-radius:.75rem;color:#fff;font-size:.875rem;font-weight:500;padding:.375rem .875rem!important;white-space:nowrap}#sidebar li[data-title=\"Open Juicebox\"]>a:hover{background:rgb(var(--primary));color:#fff}#sidebar li[data-title=\"Open Juicebox\"]>a svg{color:rgb(255 255 255/.85)}}"}],"page":{"pagePath":"help/plans/subscription-not-appearing","slug":"/help/plans/subscription-not-appearing","pageMetadata":{"title":"Why is my premium subscription not appearing?","sidebarTitle":"Subscription not appearing","description":"Confirm your subscription is active, and what to do if it isn't.","href":"/help/plans/subscription-not-appearing"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Confirm your subscription is active, and what to do if it isn’t.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,p:`p`,strong:`strong`,..._provideComponents(),...props.components},{OptimizedImage,Tip}=_components;if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Tip)_missingMdxReference(`Tip`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`To confirm that your subscription has been activated, click on your profile icon on the bottom left of the screen.`}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=8dd183915f43eab7324a6302e771e9f7`,alt:`Open the account menu`,\"data-og-width\":`2872`,width:`2872`,\"data-og-height\":`1336`,height:`1336`,\"data-path\":`images/help/plans/subscription-not-appearing-1.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?w=280\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=c40b2285120a1125a30ad1d1d44937a5 280w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?w=560\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=c7c596019977b8f404152f4d31f9efba 560w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?w=840\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=5e0f9a91ad9eda654d6fea9719e017f7 840w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?w=1100\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=07be32d233ab1f4cefa6b5f29a68e0f2 1100w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?w=1650\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=41239a2658b2449c7f9f30aef85cf517 1650w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-1.png?w=2500\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=faa8233587fc23e1c3aec4172409fa29 2500w`}),`\n`,_jsxs(_components.p,{children:[`Then, under `,_jsx(_components.strong,{children:`Your Account`}),`, you will see your active subscription.`]}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=456324a3436a3b0829e069ac5f4dd2ec`,alt:`Active subscription under Your Account`,\"data-og-width\":`1465`,width:`1465`,\"data-og-height\":`783`,height:`783`,\"data-path\":`images/help/plans/subscription-not-appearing-2.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?w=280\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=be3809a05037f0f82f0c610380379c78 280w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?w=560\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=d367e2a761c5bfd02147a0be08baf817 560w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?w=840\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=ee7484987bf8acf7e2b10cc4af1d7e3d 840w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?w=1100\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=c8df15458c6a8389e3510665c9c1f3df 1100w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?w=1650\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=c8c40ae0e81ed3bc66a2a82965b50870 1650w, https://mintcdn.com/juicebox-16ef85b6/dW1JuGfTH_WorhXh/images/help/plans/subscription-not-appearing-2.png?w=2500\u0026fit=max\u0026auto=format\u0026n=dW1JuGfTH_WorhXh\u0026q=85\u0026s=22b8341c62348dd2f0da4320377824c5 2500w`}),`\n`,_jsxs(_components.p,{children:[`If you have subscribed to a premium plan but are not seeing it activate, contact us via the in-app `,_jsx(_components.strong,{children:`Contact Support`}),` button, or by reaching out to `,_jsx(_components.a,{href:`mailto:support@juicebox.ai`,children:`support@juicebox.ai`}),`.`]}),`\n`,_jsx(Tip,{children:_jsxs(_components.p,{children:[`If a teammate purchased the plan, make sure you’ve accepted their workspace invitation — check your `,_jsx(_components.a,{href:`https://app.juicebox.ai/account?tab=invites`,children:`pending invites`}),`. See `,_jsx(_components.a,{href:`/help/plans/add-team-members`,children:`Add team members`}),` for details.`]})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Why is my premium subscription not appearing?","sidebarTitle":"Subscription not appearing","description":"Confirm your subscription is active, and what to do if it isn't.","href":"/help/plans/subscription-not-appearing"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":[],"subdomain":"juicebox-16ef85b6","siteName":"Juicebox Help Center","title":"Why is my premium subscription not appearing? - Juicebox Help Center","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-07-28T20:09:30.420Z","originalFileLocation":"help/plans/subscription-not-appearing.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Confirm your subscription is active, and what to do if it isn\u0026#x27;t.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Juicebox Help Center\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Why is my premium subscription not appearing? - Juicebox Help Center\">\u003cmeta data-mint-head property=\"og:description\" content=\"Confirm your subscription is active, and what to do if it isn\u0026#x27;t.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Juicebox Help Center\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.juicebox.ai/help/plans/subscription-not-appearing\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://juicebox-16ef85b6.mintlify.app/_mintlify/api/og/v2?division=Plans+%26+Seats\u0026amp;title=Why+is+my+premium+subscription+not+appearing%3F\u0026amp;description=Confirm+your+subscription+is+active%2C+and+what+to+do+if+it+isn%27t.\u0026amp;theme=66cbf9a071fa98daabe5d86b\u0026amp;signature=bbba44c364cdca6dfe97de1f70bd872b2c4257ff0fb9b9b9a6b1bca45dfc344d\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Why is my premium subscription not appearing? - Juicebox Help Center\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Confirm your subscription is active, and what to do if it isn\u0026#x27;t.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://juicebox-16ef85b6.mintlify.app/_mintlify/api/og/v2?division=Plans+%26+Seats\u0026amp;title=Why+is+my+premium+subscription+not+appearing%3F\u0026amp;description=Confirm+your+subscription+is+active%2C+and+what+to+do+if+it+isn%27t.\u0026amp;theme=66cbf9a071fa98daabe5d86b\u0026amp;signature=bbba44c364cdca6dfe97de1f70bd872b2c4257ff0fb9b9b9a6b1bca45dfc344d\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/juicebox-16ef85b6/-a-E_EBJYrjR4mZV/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Juicebox Help Center\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#6B1CB0\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.juicebox.ai/help/plans/subscription-not-appearing\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/help/plans/subscription-not-appearing.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.juicebox.ai/#organization\",\"name\":\"Juicebox Help Center\",\"url\":\"https://docs.juicebox.ai\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/juicebox-16ef85b6/XjcN10Ox6DNZEKA_/images/juicebox-light.svg?fit=max\u0026auto=format\u0026n=XjcN10Ox6DNZEKA_\u0026q=85\u0026s=46acefbfe3210f10b0477064990d7222\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.juicebox.ai#website\",\"name\":\"Juicebox Help Center\",\"url\":\"https://docs.juicebox.ai\",\"publisher\":{\"@id\":\"https://docs.juicebox.ai/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing#webpage\",\"url\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing\",\"name\":\"Why is my premium subscription not appearing?\",\"description\":\"Confirm your subscription is active, and what to do if it isn't.\",\"dateModified\":\"2026-07-28T20:09:30.420Z\",\"isPartOf\":{\"@id\":\"https://docs.juicebox.ai#website\"},\"breadcrumb\":{\"@id\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Help Center\",\"item\":\"https://docs.juicebox.ai/help/index\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Plans \u0026 Seats\",\"item\":\"https://docs.juicebox.ai/help/plans/upgrade-plan\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Why is my premium subscription not appearing?\",\"item\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing#article\",\"headline\":\"Why is my premium subscription not appearing?\",\"name\":\"Why is my premium subscription not appearing?\",\"description\":\"Confirm your subscription is active, and what to do if it isn't.\",\"url\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing\",\"mainEntityOfPage\":{\"@id\":\"https://docs.juicebox.ai/help/plans/subscription-not-appearing#webpage\"},\"dateModified\":\"2026-07-28T20:09:30.420Z\",\"publisher\":{\"@id\":\"https://docs.juicebox.ai/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.juicebox.ai#website\"}}]}\u003c/script>","siteName":"Juicebox Help Center","nav":{"global":null,"tabs":[{"tab":"Documentation","pages":[{"title":"Documentation","href":""}]},{"tab":"Help Center","groups":[{"group":"Help Center","icon":"circle-question","pages":[{"title":"Help Center","href":"/help"},{"group":"Account \u0026 Login","icon":"user","expanded":true,"pages":[{"title":"Troubleshooting Login Issues and Password Reset","sidebarTitle":"Login issues","href":"/help/account/login-issues"},{"title":"How do I set up single sign-on (SSO) for Juicebox?","sidebarTitle":"Set up SSO","href":"/help/account/sso-setup"},{"title":"How can I change my password?","sidebarTitle":"Change your password","href":"/help/account/change-password"},{"title":"How can I change the email address associated with my account?","sidebarTitle":"Change your email address","href":"/help/account/change-email-address"},{"title":"How can I change my organization name?","sidebarTitle":"Change organization name","href":"/help/account/change-organization-name"},{"title":"Account Roles and Permissions","sidebarTitle":"Roles \u0026 permissions","href":"/help/account/roles-and-permissions"},{"title":"How to Add or Change Admin Users for Your Organization","sidebarTitle":"Change the admin user","href":"/help/account/change-admin-user"},{"title":"How do I remove users from my workspace?","sidebarTitle":"Remove users","href":"/help/account/remove-users"},{"title":"How can I delete my account?","sidebarTitle":"Delete your account","href":"/help/account/delete-account"}]},{"group":"Billing","icon":"credit-card","expanded":true,"pages":[{"title":"How can I update my payment method or billing info?","sidebarTitle":"Update payment method","href":"/help/billing/update-payment-method"},{"title":"How can I access my invoice?","sidebarTitle":"Download invoices","href":"/help/billing/download-invoices"},{"title":"How does annual billing work?","sidebarTitle":"Annual billing","href":"/help/billing/annual-billing"},{"title":"How do I switch between monthly and annual billing?","sidebarTitle":"Switch billing frequency","href":"/help/billing/switch-billing-frequency"},{"title":"How can I cancel my subscription?","sidebarTitle":"Cancel subscription","href":"/help/billing/cancel-subscription"},{"title":"How to Resume a Paused Account or Update Payment Method","sidebarTitle":"Resume a paused account","href":"/help/billing/resume-paused-account"}]},{"group":"Plans \u0026 Seats","icon":"layer-group","expanded":true,"pages":[{"title":"How can I upgrade my plan?","sidebarTitle":"Upgrade your plan","href":"/help/plans/upgrade-plan"},{"title":"How can I add team members to the Growth Plan?","sidebarTitle":"Add team members","href":"/help/plans/add-team-members"},{"title":"How can I reduce the number of seats I'm paying for?","sidebarTitle":"Reduce seats","href":"/help/plans/reduce-seats"},{"title":"How do I add or reduce the number of Agents on my plan?","sidebarTitle":"Manage Agents","href":"/help/plans/manage-agents"},{"title":"My team member already has a subscription. How can I add them to my team plan?","sidebarTitle":"Merge team subscriptions","description":"Combine separate paid subscriptions into one team workspace.","href":"/help/plans/merge-team-subscriptions"},{"title":"Why is my premium subscription not appearing?","sidebarTitle":"Subscription not appearing","href":"/help/plans/subscription-not-appearing"},{"title":"Where can I find more information on the Business Plan?","sidebarTitle":"Business plan","description":"Learn more about the Business plan or book a demo.","href":"/help/plans/business-plan"}]},{"group":"Data Import \u0026 Migration","icon":"database","expanded":true,"pages":[{"title":"Migrating your Data to Juicebox (Starter \u0026 Growth)","sidebarTitle":"Migrate data (Starter \u0026 Growth)","href":"/help/data-migration/migrate-starter-growth"},{"title":"Migrating your Data to Juicebox (Business Plan)","sidebarTitle":"Migrate data (Business)","href":"/help/data-migration/migrate-business"},{"title":"How do I export my LinkedIn connections to Juicebox?","sidebarTitle":"Import LinkedIn connections","href":"/help/data-migration/linkedin-connections"}]},{"group":"Email Deliverability","icon":"envelope-circle-check","expanded":true,"pages":[{"title":"Why does an email bounce?","sidebarTitle":"Why emails bounce","href":"/help/deliverability/email-bounces"},{"title":"How can I minimize bounces?","sidebarTitle":"Minimize bounces","href":"/help/deliverability/minimize-bounces"},{"title":"How can I re-enroll bounced emails?","sidebarTitle":"Re-enroll bounced emails","href":"/help/deliverability/re-enroll-bounced-emails"},{"title":"My email account is suspended, what can I do?","sidebarTitle":"Suspended email account","href":"/help/deliverability/suspended-email-account"}]},{"group":"FAQ","icon":"circle-info","expanded":true,"pages":[{"title":"What are the free trial limits and duration?","sidebarTitle":"Free trial limits","href":"/help/faq/free-trial-limits"},{"title":"How to Get More Export Credits","sidebarTitle":"Get more export credits","href":"/help/faq/more-export-credits"},{"title":"Wrong Company: JuiceBox EV Charging Support vs Juicebox AI","sidebarTitle":"JuiceBox EV chargers","href":"/help/faq/ev-charger-support"}]},{"group":"ATS Setup Guides","icon":"plug","expanded":true,"pages":[{"title":"Ashby Integration Set-up","sidebarTitle":"Ashby","href":"/help/ats-setup/ashby"},{"title":"Lever Integration Set-up","sidebarTitle":"Lever","href":"/help/ats-setup/lever"},{"title":"Greenhouse Integration","sidebarTitle":"Greenhouse","href":"/help/ats-setup/greenhouse"},{"title":"Recruiterflow Integration Set-up","sidebarTitle":"Recruiterflow","href":"/help/ats-setup/recruiterflow"},{"title":"Bullhorn Integration Set-up","sidebarTitle":"Bullhorn","href":"/help/ats-setup/bullhorn"},{"title":"Abacus Umantis Integration Set-up","sidebarTitle":"Abacus Umantis","href":"/help/ats-setup/abacus-umantis"},{"title":"ADP Workforce Now Integration Set-up","sidebarTitle":"ADP Workforce Now","href":"/help/ats-setup/adp-workforce-now"},{"title":"AFAS Software Integration Set-up","sidebarTitle":"AFAS Software","href":"/help/ats-setup/afas-software"},{"title":"ApplicantStack Integration Set-up","sidebarTitle":"ApplicantStack","href":"/help/ats-setup/applicantstack"},{"title":"Apploi Integration Set-up","sidebarTitle":"Apploi","href":"/help/ats-setup/apploi"},{"title":"Asymbl Integration Set-up","sidebarTitle":"Asymbl","href":"/help/ats-setup/asymbl"},{"title":"Atlas Integration Set-up","sidebarTitle":"Atlas","href":"/help/ats-setup/atlas"},{"title":"Avature Integration Set-up","sidebarTitle":"Avature","href":"/help/ats-setup/avature"},{"title":"BambooHR Integration Set-up","sidebarTitle":"BambooHR","href":"/help/ats-setup/bamboohr"},{"title":"BITE Integration Set-up","sidebarTitle":"BITE","href":"/help/ats-setup/bite"},{"title":"Breezy HR Integration Set-up","sidebarTitle":"Breezy HR","href":"/help/ats-setup/breezy-hr"},{"title":"CareerPlug Integration Set-up","sidebarTitle":"CareerPlug","href":"/help/ats-setup/careerplug"},{"title":"Carerix Integration Set-up","sidebarTitle":"Carerix","href":"/help/ats-setup/carerix"},{"title":"CEGID TalentSoft FrontOffice Integration Set-up","sidebarTitle":"CEGID TalentSoft FrontOffice","href":"/help/ats-setup/cegid-talentsoft-frontoffice"},{"title":"Ceipal Integration Set-up","sidebarTitle":"Ceipal","href":"/help/ats-setup/ceipal"},{"title":"Compleet Integration Set-up","sidebarTitle":"Compleet","href":"/help/ats-setup/compleet"},{"title":"Connexys By Bullhorn Integration Set-up","sidebarTitle":"Connexys By Bullhorn","href":"/help/ats-setup/connexys-by-bullhorn"},{"title":"Cornerstone OnDemand Integration Set-up","sidebarTitle":"Cornerstone OnDemand","href":"/help/ats-setup/cornerstone-ondemand"},{"title":"Cornerstone TalentLink Integration Set-up","sidebarTitle":"Cornerstone TalentLink","href":"/help/ats-setup/cornerstone-talentlink"},{"title":"Coveto Integration Set-up","sidebarTitle":"Coveto","href":"/help/ats-setup/coveto"},{"title":"Crelate Integration Set-up","sidebarTitle":"Crelate","href":"/help/ats-setup/crelate"},{"title":"Databites Integration Set-up","sidebarTitle":"Databites","href":"/help/ats-setup/databites"},{"title":"Dayforce Integration Set-up","sidebarTitle":"Dayforce","href":"/help/ats-setup/dayforce"},{"title":"Digital Recruiters Integration Set-up","sidebarTitle":"Digital Recruiters","href":"/help/ats-setup/digital-recruiters"},{"title":"d.vinci Integration Set-up","sidebarTitle":"d.vinci","href":"/help/ats-setup/dvinci"},{"title":"Eightfold Integration Set-up","sidebarTitle":"Eightfold","href":"/help/ats-setup/eightfold"},{"title":"Emply People Integration Set-up","sidebarTitle":"Emply People","href":"/help/ats-setup/emply-people"},{"title":"Eploy Integration Set-up","sidebarTitle":"Eploy","href":"/help/ats-setup/eploy"},{"title":"eRecruiter Integration Set-up","sidebarTitle":"eRecruiter","href":"/help/ats-setup/erecruiter"},{"title":"Factorial Integration Set-up","sidebarTitle":"Factorial","href":"/help/ats-setup/factorial"},{"title":"Flatchr Integration Set-up","sidebarTitle":"Flatchr","href":"/help/ats-setup/flatchr"},{"title":"Fountain Integration Set-up","sidebarTitle":"Fountain","href":"/help/ats-setup/fountain"},{"title":"Gem ATS Integration Set-up","sidebarTitle":"Gem ATS","href":"/help/ats-setup/gem"},{"title":"GuideCom Integration Set-up","sidebarTitle":"GuideCom","href":"/help/ats-setup/guidecom"},{"title":"Haufe Umantis Integration Set-up","sidebarTitle":"Haufe Umantis","href":"/help/ats-setup/haufe-umantis"},{"title":"Heyrecruit Integration Set-up","sidebarTitle":"Heyrecruit","href":"/help/ats-setup/heyrecruit"},{"title":"Homerun Integration Set-up","sidebarTitle":"Homerun","href":"/help/ats-setup/homerun"},{"title":"HR Office Integration Set-up","sidebarTitle":"HR Office","href":"/help/ats-setup/hr-office"},{"title":"HR WORKS Integration Set-up","sidebarTitle":"HR WORKS","href":"/help/ats-setup/hr-works"},{"title":"HR4YOU Integration Set-up","sidebarTitle":"HR4YOU","href":"/help/ats-setup/hr4you"},{"title":"iCIMS Integration Set-up","sidebarTitle":"iCIMS","href":"/help/ats-setup/icims"},{"title":"Infinite BrassRing Integration Set-up","sidebarTitle":"Infinite BrassRing","href":"/help/ats-setup/infinite-brassring"},{"title":"InRecruiting by Zucchetti Integration Set-up","sidebarTitle":"InRecruiting by Zucchetti","href":"/help/ats-setup/inrecruiting"},{"title":"JazzHR Integration Set-up","sidebarTitle":"JazzHR","href":"/help/ats-setup/jazzhr"},{"title":"JobAdder Integration Set-up","sidebarTitle":"JobAdder","href":"/help/ats-setup/jobadder"},{"title":"JobDiva Integration Set-up","sidebarTitle":"JobDiva","href":"/help/ats-setup/jobdiva"},{"title":"Jobvite Integration Set-up","sidebarTitle":"Jobvite","href":"/help/ats-setup/jobvite"},{"title":"Jobylon Integration Set-up","sidebarTitle":"Jobylon","href":"/help/ats-setup/jobylon"},{"title":"JOIN Integration Set-up","sidebarTitle":"JOIN","href":"/help/ats-setup/join"},{"title":"Kula Integration Set-up","sidebarTitle":"Kula","href":"/help/ats-setup/kula"},{"title":"Laura Integration Set-up","sidebarTitle":"Laura","href":"/help/ats-setup/laura"},{"title":"Logic Melon Integration Set-up","sidebarTitle":"Logic Melon","href":"/help/ats-setup/logic-melon"},{"title":"Loxo Integration Set-up","sidebarTitle":"Loxo","href":"/help/ats-setup/loxo"},{"title":"Manatal Integration Set-up","sidebarTitle":"Manatal","href":"/help/ats-setup/manatal"},{"title":"Mercury Integration Set-up","sidebarTitle":"Mercury","href":"/help/ats-setup/mercury"},{"title":"MHM HR Integration Set-up","sidebarTitle":"MHM HR","href":"/help/ats-setup/mhm-hr"},{"title":"Mysolution Integration Set-up","sidebarTitle":"Mysolution","href":"/help/ats-setup/mysolution"},{"title":"Odoo Integration Set-up","sidebarTitle":"Odoo","href":"/help/ats-setup/odoo"},{"title":"Onlyfy Integration Set-up","sidebarTitle":"Onlyfy","href":"/help/ats-setup/onlyfy"},{"title":"Oracle Recruiting Cloud Integration Set-up","sidebarTitle":"Oracle Recruiting Cloud","href":"/help/ats-setup/oracle-recruiting-cloud"},{"title":"Oracle Taleo Integration Set-up","sidebarTitle":"Oracle Taleo","href":"/help/ats-setup/oracle-taleo"},{"title":"OTYS Integration Set-up","sidebarTitle":"OTYS","href":"/help/ats-setup/otys"},{"title":"P\u0026I Loga Integration Set-up","sidebarTitle":"P\u0026I Loga","href":"/help/ats-setup/p-and-i-loga"},{"title":"PageUp Integration Set-up","sidebarTitle":"PageUp","href":"/help/ats-setup/pageup"},{"title":"Paradox Integration Set-up","sidebarTitle":"Paradox","href":"/help/ats-setup/paradox"},{"title":"Paycor Integration Set-up","sidebarTitle":"Paycor","href":"/help/ats-setup/paycor"},{"title":"Paylocity Integration Set-up","sidebarTitle":"Paylocity","href":"/help/ats-setup/paylocity"},{"title":"Personio Integration Set-up","sidebarTitle":"Personio","href":"/help/ats-setup/personio"},{"title":"Perview Integration Set-up","sidebarTitle":"Perview","href":"/help/ats-setup/perview"},{"title":"Phenom Integration Set-up","sidebarTitle":"Phenom","href":"/help/ats-setup/phenom"},{"title":"Pinpoint Integration Set-up","sidebarTitle":"Pinpoint","href":"/help/ats-setup/pinpoint"},{"title":"ReachMee Integration Set-up","sidebarTitle":"ReachMee","href":"/help/ats-setup/reachmee"},{"title":"RECRU Integration Set-up","sidebarTitle":"RECRU","href":"/help/ats-setup/recru"},{"title":"Recruit CRM Integration Set-up","sidebarTitle":"Recruit CRM","href":"/help/ats-setup/recruit-crm"},{"title":"Recruitee Integration Set-up","sidebarTitle":"Recruitee","href":"/help/ats-setup/recruitee"},{"title":"rexx systems Integration Set-up","sidebarTitle":"rexx systems","href":"/help/ats-setup/rexx-systems"},{"title":"Sage HR Integration Set-up","sidebarTitle":"Sage HR","href":"/help/ats-setup/sage-hr"},{"title":"SAP SuccessFactors Integration Set-up","sidebarTitle":"SAP SuccessFactors","href":"/help/ats-setup/sap-successfactors"},{"title":"SmartRecruiters Integration Set-up","sidebarTitle":"SmartRecruiters","href":"/help/ats-setup/smartrecruiters"},{"title":"Softgarden Integration Set-up","sidebarTitle":"Softgarden","href":"/help/ats-setup/softgarden"},{"title":"Spark Hire Recruit Integration Set-up","sidebarTitle":"Spark Hire Recruit","href":"/help/ats-setup/spark-hire-recruit"},{"title":"Spott Integration Set-up","sidebarTitle":"Spott","href":"/help/ats-setup/spott"},{"title":"Taleez Integration Set-up","sidebarTitle":"Taleez","href":"/help/ats-setup/taleez"},{"title":"Talent Clue Integration Set-up","sidebarTitle":"Talent Clue","href":"/help/ats-setup/talent-clue"},{"title":"Talent360 Integration Set-up","sidebarTitle":"Talent360","href":"/help/ats-setup/talent360"},{"title":"TalentAdore Integration Set-up","sidebarTitle":"TalentAdore","href":"/help/ats-setup/talentadore"},{"title":"Talention Integration Set-up","sidebarTitle":"Talention","href":"/help/ats-setup/talention"},{"title":"Teamtailor Integration Set-up","sidebarTitle":"Teamtailor","href":"/help/ats-setup/teamtailor"},{"title":"TrackerRMS Integration Set-up","sidebarTitle":"TrackerRMS","href":"/help/ats-setup/trackerrms"},{"title":"TRAFFIT Integration Set-up","sidebarTitle":"TRAFFIT","href":"/help/ats-setup/traffit"},{"title":"Ubeeo Integration Set-up","sidebarTitle":"Ubeeo","href":"/help/ats-setup/ubeeo"},{"title":"UKG Pro Integration Set-up","sidebarTitle":"UKG Pro","href":"/help/ats-setup/ukg-pro"},{"title":"UKG Ready Integration Set-up","sidebarTitle":"UKG Ready","href":"/help/ats-setup/ukg-ready"},{"title":"Welcome to the Jungle Integration Set-up","sidebarTitle":"Welcome to the Jungle","href":"/help/ats-setup/welcome-to-the-jungle"},{"title":"Workable Integration Set-up","sidebarTitle":"Workable","href":"/help/ats-setup/workable"},{"title":"Workday Integration Set-up","sidebarTitle":"Workday","href":"/help/ats-setup/workday"},{"title":"Zoho Recruit Integration Set-up","sidebarTitle":"Zoho Recruit","href":"/help/ats-setup/zoho-recruit"},{"title":"Zvoove Recruit Integration Set-up","sidebarTitle":"Zvoove Recruit","href":"/help/ats-setup/zvoove-recruit"}]}]}]}]},"basePath":"","title":"Why is my premium subscription not appearing? - Juicebox Help Center","buildId":"dpl_G9nrg4qeJSZtah1Ziwbc2n6WkLch","deploymentId":"dpl_G9nrg4qeJSZtah1Ziwbc2n6WkLch","dynamics":["a74be98ba7"],"chunks":["zoom-image-lightbox-DL4wrF0w.js","lightbox-handle-r17bVUz3.js"]}