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Juicebox accounts manage access through two distinct models:
  1. Seats — licenses that permit platform use.
  2. Users — individual accounts/recruiters with platform access via a seat.
The number of seats may exceed the number of users — for example, when you purchase additional seats to increase contact and export credits. To remove users rather than seats, see How do I remove users from my workspace?

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Before you reduce seats

  1. Cancel any pending workspace invitations — they count toward your total seat count and will block downgrades.
  2. Remove active users to match your desired seat count — the number of seats cannot be less than active users. Attempting to downgrade below your active user count will produce an error. See removing users for instructions.

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Steps to reduce seats

  1. Click your name/organization in the bottom left corner.
  2. Click Account Settings.
  3. Click Plan and Billing.
  4. Click Modify Plan.
A window will appear allowing you to reduce seats and update billing.
If you have a discount applied to your subscription, the system may prevent you from reducing seats through self-service. After removing unnecessary users and cancelling pending invitations, contact support@juicebox.ai to complete the reduction.

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What happens when you remove a seat

  • Seat changes take effect at your next billing cycle.
  • Credits associated with removed seats remain available for use.
  • No prorated refunds are offered when seats are removed.
  • If you re-add a user later, their account data (saved filters and settings) will be preserved.