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In most cases, you will see an option to Resume subscription. If that is not the case — for example, you see a message that your account is paused and the system is “fetching subscription details” — there are a few ways to resolve this depending on your situation.

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If you need to update payment information

If your account was paused due to a payment issue, you can update your payment method through a secure Stripe billing portal link. Contact our support team at support@juicebox.ai to receive this link. Once you update your payment information, your account should become accessible again immediately.

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If you previously paused your account

To resume a previously paused account:
  1. Try refreshing your browser page first.
  2. If you still see the “Account is paused” message, contact our support team.
If refreshing doesn’t resolve the issue, our support team can help reactivate your account. Contact us at support@juicebox.ai.
Remember that pausing is different from cancelling — a paused subscription will still renew (and charge you) after the pause period ends. See How can I cancel my subscription?